ProjeX provides an elaborate incident management system known as Issues. Any user within your organisation is able to Raise a new Issue. 

The main components of an Issue are:
  • Issue Type - Managed using Information Sources
  • Related Risk Level (includes Likelihood and Consequence)
  • Department - managed using Departments
  • Issue Detail (text field)
  • Recommended Action
  • Related files
To submit a new Issue, please click on Issues > Submit New from the ProjeX Menu.

Issue States:
Issues within ProjeX have two states "Open" and "Closed"

Issues do not have a specific or user-defined Close-Out date/time.

If an Issue needs escalation, you can create a new SIR (or multiple SIRs) which will be associated with the specific Issue. 

Viewing issues:
All Open issues are displayed by clicking on Issues > View Issues from the ProjeX Menu. These Issues are displayed across two tabs 'New' and 'Viewed'.
The New tab displays all issues that have not yet been viewed by a user after creation.
Once a user clicks through the Issue Detail, this will move the specific issue under the 'Viewed' tab.

Issues displayed under the 'Viewed' tab shows all Open Issues that have been viewed by a user within your organisation.

Once a user views/ interacts with an Issue (View Detail, Raise SIR, this information is captured and displayed on the Issue Detail page under the History tab.