Service Improvement Requests (SIRs) provide a structured way within ProjeX to capture, process and manage any improvement suggestions or change requests that arise from the following sources
- Quality Activities
- Audit Reports or Audit Procedure Requirements
- Issues
Every source can have none, a single or multiple SIRs associated with it.
How do I decide whether to raise a new SIR or not?
Whether or not you need to raise a SIR depends on the nature of the identified problem and what the recommended solution may be.
This depends among other factors, on
- The severity of the issue
- The recurrence
- The actual/potential impact of the issue
If the solution in question is for an important
SIR Stages
The following table highlights the stages which a SIR passes through from creation to completion.
| Quality Activities | Audits | Audit-procedure requirements | Issues |
|---|---|---|---|
| [1] SIR Created | [1] SIR Created | [1] SIR Created | [1] SIR Created |
| [2] SIR Assigned by QM | [2] SIR Assigned by QM | [2] SIR Assigned by QM | [2] SIR Assigned by QM |
| [3] Action Proposed by assignee (Stage 1/2) | [3] Action Proposed by assignee (Stage 1/2) | [3] Action Proposed by assignee (Stage 1/2) | [3] Action Proposed by assignee (Stage 1/2) |
| [4] Closed by Assignee (Stage 2/2) | [4] Closed by Assignee (Stage 2/2) | [4] Closed by Assignee (Stage 2/2) | [4] Closed by Assignee (Stage 2/2) |
| - | [5] Verified by Internal Auditor | [5] Verified by Internal Auditor | - |
| [5] Verified by QM | [6] Verified by QM | [6] Verified by QM | [5] Verified by QM |